Archive for September, 2008

As the reports, video footage and pictures of the devastation caused by Hurricane Ike continue to wing their way around the globe, our thoughts and prayers are with the residents of Texas and the emergency personnel who have been assisting in the relief effort. Of particular note are the staff, volunteers and animals of Galveston Island Humane Society, which was completely destroyed by Ike.

While we are headquartered approximately 1,500 miles away, we were nevertheless pleased to be able to do our small part to help. On Tuesday night we were called by the Houston SPCA (which in June had begun using PetPoint) and asked to assist their disaster response team and the Galveston Island Humane Society by creating a new module for PetPoint which would aid the reunification effort for lost pets. With the Galveston Island Humane Society buildings destroyed and their staff and animals in a temporary facility with no software, the PetPoint team jumped into action by first setting them up as a new PetPoint user. Using satellite Internet and emergency generators the Galveston staff were provided with a totally configured database by 11 a.m. on Wednesday and one of our key PetPoint staff members was immediately dispatched to Houston to train the staff in how to use the application.

The next step was for us to create a public Lost and Found service module to assist in reuniting lost pets with their owners. For this, we contacted Pets911 for assistance. By 8:00 p.m. on Wednesday evening the PetPoint/IT team had launched the Disaster Response Pet Portal (“DRPP”). “Our staff and volunteers are working around-the-clock to rescue pets and reunite them with their families, the online database portal created by Pethealth will make it easier for us ensure they find their way home as soon as possible.” said Patricia Mercer, President of the Houston SPCA.

In the Lost and Found module in PetPoint, the Houston SPCA lost pet hotline center staff have real time access to all the intake information entered by the Galveston staff. Houston staff can now immediately match reports of lost pets to new intakes in Galveston. The public can also view those pets on the DRPP which is hosted on Pets911.com (which is updated every 15 minutes from PetPoint) and notify hotline staff. Once a match is made, the Houston staff immediately place a “hold” on the animal through PetPoint, thus eliminating the chance that a lost pet will be adopted out, as happened in a number of cases after Hurricanes Katrina and Rita.

Houston SPCA and Galveston Island Humane Society are not the only ones who have been able to benefit from the power of PetPoint during this hurricane season. Since July 1st, hundreds of animals have been transferred between over a dozen animal welfare organizations in Texas using the PetPoint animal transfer module as these same organizations prepared themselves in advance of oncoming hurricanes.

This module, created in 2007, allows for a smooth paperless transfer of animal information between organizations: “The PetPoint Transfer Module enabled our animal rescuers to save valuable administrative time during these operations; time which was much better spent caring for our new guests.” says Katherine Bice, Executive Director for Humane Society SPCA Bexar County which has taken in hundreds of animals from both Gustav and Ike.

SPCA of Texas has evacuated over 500 animals from the Gulf Coast in recent weeks. Ann Barnes, Senior Vice President of Operations explains: “From Houston alone, we’ve transferred 108 animals. Without the help of PetPoint’s Transfer Module, our staff would have spent several hours re-creating kennel cards and animal records. Additionally, the module also made it easy for us to transfer records to the other shelters that received animals from us”.

As indicated in our e-mail of this week to all Texas shelters, we have also auto-extended all ShelterCare gifts from our Texas PetPoint users from 30 to 45 days for the remainder of the month to give new adopters in the affected area some extra coverage.

We are happy that we were able to assist Houston SPCA in their disaster response effort and look forward to working with our new PetPoint user Galveston Island Humane Society as it works to rebuild and continue with its valuable work in Galveston. The Houston initiative has underlined the power and versatility of PetPoint as a tool for those in the animal welfare community to use in both good times and bad. As the community of PetPoint users continues to grow we look forward to working with each of you to provide you with the help, assistance and options that you need to work ever more efficiently and cost effectively.

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PetPoint – New Features!

The original development of PetPoint began when our shelter experts, with over 35 years of combined experience, teamed up with animal welfare organizations from around the country to develop PetPoint.  Their efforts resulted in a comprehensive, easy-to-use, web-based animal management system that enables shelters and rescue groups to save valuable time and money.

However, we did not stop there – the customizable nature of PetPoint means that with every new client comes a fresh perspective and new ideas for PetPoint. Since its inception, PetPoint’s design has been driven by user input. Over 2,000 feature requests have been added to PetPoint since it debuted in February 2005, and most of those have been borne from direct feedback from our nearly 1,000 creative clients. We are proud to say that our clients have the best ideas!

In recent months the PetPoint IT team has spent countless hours working hard to fulfill our clients’ ideas and suggestions and has now created a range of new features which will empower all PetPoint users with new reports and enhanced functionality in PetPoint. A few highlights of new reports and enhanced functionality which represent hours of investment into PetPoint are:

New Reports

  • Case History Crosstab
  • Dispatch History Crosstab
  • Animal Daily Count Crosstab
  • Outcome by Intake Crosstab
  • Intake & Outcome Advanced Crosstabs
  • Foster Outcome Age-Species Crosstab
  • Foster History Age-Species Crosstab
  • Length of Stay by Outcome Age-Species Crosstab
  • Daily Intake Age-Species Crosstab
  • Agency Intake Age-Species Crosstab (slated for launch mid-September)
  • Agency Outcome Age-Species Crosstab (slated for launch mid-September)
  • Mail Label Reports for Agencies & Agency Members allows organizations to easily create mailing labels for groups already stored in PetPoint for newsletters or other correspondence.
  • Care – Behavior Follow-Up allows shelters to follow up with new pet owners regarding observed behavior issues once the animal has gone home.

PetPoint’s Crosstab reports are one of the most powerful, yet underutilized reports in the system. Crosstab reports allow users to “crunch” or “slice & dice” data in a variety of ways, through the use of X and Y parameters.

Application Changes

  • 2 new customizable contracts for Appointments (Scheduling Module) and for Post-Mortem Activities, like cremation services.
  • Ability to backdate Behavior Tests, plus PetPoint now automatically repopulates previously entered information after the first behavior test is entered for an animal. If the users stay on Care – Behavior screen, the “performed by,” “behavior category,” and “behavior test” all remain populated to speed data entry of similar tests for the same animal.
  • Animal Body Part added to Exam – Vaccine.
  • Renamed Owner to Owner/Guardian to reflect trends in industry.
  • Care – Voucher allows shelters to issue multiple coupons for behavior or medical services to new pet owners as part of their adoption package.

From new modules, to the over 125 reports offered today, PetPoint helps shelters and rescue groups to not only manage their daily operations, but also provides them with the analytical data to improve their overall processes – it is clear why PetPoint is the most widely-used and most customer-centric animal management system in the industry.


  • Not a PetPoint client? Contact our Sales Team to see why nearly 1,000 organizations rely on PetPoint for their daily operations.
  • Current client with questions? Contact our Customer Support Team for assistance with running any of our new Crosstab reports, or any other questions / problems with PetPoint.
  • Have an idea for PetPoint? Share it with us via Admin – Feedback next time you’re logged into PetPoint.

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